Got a New TV Today

My husband's parents bought us a new 40" LCD flat screen HD TV today for Christmas. It is very nice. The guys who delivered it, hauled out our old beast of a TV (36" tube TV - seriously a very heavy TV). They also did basic set up (put the TV together and hooked it up to our DirecTV box). Weird thing about that was they did not have a screwdriver with them so we had to go dig out one of our screwdrivers for them, What delivery and setup company sends their guys out without tools?